How it works
Nothing posts without you approving it. There is no autopilot that answers your customers while you are not looking.
The pipeline
This is the same review the whole way down — same customer, same words. What changes is what the software has done with it.
Waited 35 minutes for a table we had booked, and the floor by the bar had not been cleaned all evening. Staff were apologetic but clearly stretched.
Lands
No one pastes it in. The listing is connected once, and reviews land in a single feed with the platform, rating and language already attached.
Found by business name and city — no place IDs, no API console.
Waited 35 minutes for a table we had booked, and the floor by the bar had not been cleaned all evening. Staff were apologetic but clearly stretched.
Drafted
A draft is generated from the review itself, in your chosen brand voice and against your standing instructions. Nothing posts on its own — you approve, edit, or discard.
Drafted against your presets and your standing instructions, up to 1000 characters of them.
Waited 35 minutes for a table we had booked, and the floor by the bar had not been cleaned all evening. Staff were apologetic but clearly stretched.
Escalated
This review tripped a keyword rule on cleanliness and a rating rule at two stars. On plans with alerts, it goes straight to a person by email, in-app and Slack — not into a queue someone reads on Friday.
Rating and keyword rules are yours to set: 1, 2 or 3 stars, and any terms you choose.
Waited 35 minutes for a table we had booked, and the floor by the bar had not been cleaned all evening. Staff were apologetic but clearly stretched.
Routed to the floor manager as an alert, not as a public reply, and not waiting on a draft being written.
Insight
It stops being an isolated complaint. The same theme surfaces across the month, so you are fixing a cause rather than answering the same review four more times.
Themes are extracted from the review text itself, not from a fixed category list.
Waited 35 minutes for a table we had booked, and the floor by the bar had not been cleaned all evening. Staff were apologetic but clearly stretched.
Connecting
You type the business name and city. We find the listing — no API console, no place IDs to hunt down, no re-authenticating every few weeks.
The free plan is a one-time import of your 50 most recent Google reviews — it does not stay up to date.
Compare what each plan connects →Brand voice
Pick the tone once and every draft comes back in it. If your business has rules a preset cannot express — never offer refunds in writing, always name the manager — you write them down once and they apply to every reply after that.
Great meal and the staff were lovely. We will be back.
Alerts
Most reviews can wait until you sit down. A few cannot. You set the line, and only what crosses it reaches you.
Language
A reply in the reviewer's own language reads as attention paid. Every plan replies in whatever language the review arrived in; choosing a different one is on plans that include it.
La comida estuvo excelente, pero esperamos demasiado.
ReplyGracias por decírnoslo. La espera no estuvo bien y ya lo hemos hablado con el equipo.
Món ăn rất ngon nhưng phục vụ hơi chậm.
ReplyCảm ơn bạn đã phản hồi. Chúng tôi đang sắp xếp lại nhân sự cho giờ cao điểm.
Très bon accueil, mais la salle était bruyante.
ReplyMerci pour votre retour. Nous travaillons sur l'acoustique de la salle.
Reading the whole picture
Replying is per-review. These are not — they read the whole account and tell you what is actually going on.
Ask questions about your reviews in plain language.
What to do next, not just what happened.
The month, read for you.
We audit your Google reviews before the call, so it starts with your business rather than a feature tour.
